Privacy Policy
This Privacy Policy was last updated on [Date up on Platform].
Welcome to WUKONG as the "Organizer" of a web-based platform at wukong.co.id ("Platform") that provides ticket purchase services for various events, such as concerts, performances, seminars, and more through our Ticket Management system ("Our Services"). This Platform is managed by PT Aku Rela Kamu Bahagia (the "Company").
The event organizer is referred to as the "Seller" (Promoter, Event Organizer, Event Owner, etc.), while those who use the service to purchase tickets are called "Customer".
This Privacy Policy explains how we collect, store, use, disclose, and protect your personal data when you use Our Platform and Services. By using the Platform, you agree to the entire contents of this Privacy Policy. If you do not agree, please do not use Our Services.
- COLLECTION OF INFORMATION
We may collect information about the Personal Data you provide when using Our Services, including but not limited to:
- Personal identity: name, gender, date of birth, profile photo
- Contact: email address, home address, phone number
- Payment account: debit/credit card information, bank name, account number, verification code, and expiration date
- Transaction data: ticket purchase history, payment information, invoice number
- Technical data: IP address, browser type and version, device used, operating system
- Profile data: such as customer name and password, purchases, orders or preference intentions
- Usage data: such as information about how Customers use our platform, products and Services
- Marketing and communication preferences: your choices regarding promotional communications from us or our partners
- Direct interactions: messages, reports, questions or suggestions that you send to our team
Customers must provide accurate and non-misleading information and must always update it and inform you of changes. Customers can update their personal information at any time by accessing their account on the Platform.
If Customers provide personal information from a third party, you state that you have obtained permission from that party.
- USE OF PERSONAL INFORMATION
The Customer hereby agrees to provide Personal Information, which we may use for the following purposes or other purposes permitted by applicable laws and regulations:
- To register and manage your Customer account
- To verify your identity, including pre-registration in Know Your Customer (KYC) checks
- To provide access to requested Services, products, or features
- To deliver information related to Site Content, Brands, Services, and Interactive Services that you request
- To notify changes to Our Services
- To fulfill obligations arising from any agreements that have been made
- To comply with applicable legal requirements based on applicable laws and regulations
- To authorize banks, financial institutions or authorized third parties to conduct limited checks on Customer status in the database or Our Services
- To prevent and detect criminal and fraudulent activities including assisting in any criminal investigation by the relevant authorities
- To analyze and improve Our Services
- To deliver promotional updates related to our business (with your consent)
- DISCLOSURE OF PERSONAL INFORMATION
We may disclose or provide your Personal Information for the following purposes, as well as for other purposes permitted under applicable laws and regulations:
- To enable Event Organizers to provide services to you
- For payment processing purposes
- For verification purposes that we or the Ticket Provider deem necessary before we register you as a Customer, including the Know Your Customer process
- For compliance with legal obligations or court orders
- For purposes related to, merger, acquisition, or corporate restructuring situations
- We do not sell or rent your Personal Information. All disclosures are done in accordance with applicable laws, and with a firm commitment to maintaining confidentiality.
We do not sell or rent your Personal Information. All disclosures are done in accordance with applicable laws, and with a firm commitment to maintaining confidentiality.
- STORAGE OF PERSONAL INFORMATION
Your Personal Information will be retained only for as long as necessary to fulfill the purposes it was collected for, or as permitted by applicable laws and regulations. After that, we will immediately stop retaining the Personal Information, or remove the purpose of associating the Personal Information with you as an individual.
Please note that there is a possibility that some of your Personal Information is retained by other parties (e.g., the Ticket Provider) in certain ways. If information is submitted through non-Platform communication (e.g., phone or SMS) then it may be retained in several ways. We do not permit and encourage the retention of Personal Information in such a manner. We are not responsible for the retention of data by third parties outside the Platform.
- SECURITY OF PERSONAL INFORMATION
We protect Customer personal information by:
- Restricting access to personal information
- Utilizing secure technology to prevent unauthorized access
- Securely disposing of Personal Information when it is no longer needed for business and lawful purposes
We will make our best efforts to ensure that all information collected will be stored securely. However, we cannot guarantee absolute security because data transmission over the internet has its own risks.
Please use unique numbers, letters and special characters, and do not share your WUKONG account password with anyone because the password is the key to your account. If Customer shares the password with others, Customer will be responsible for all actions taken under the name of the account including the consequences.
- USE OF COOKIE AND COMPUTER DATA
When visiting the wukong.co.id Platform, our Company server will automatically record information that the browser sends each time the Customer visits the Website. We use Cookies and similar technologies to:
- Enhance user experience
- Remember Customer preferences
- Analyze Customer activity on the Platform
- Store Customer preferences
Information collected through Cookies may include:
- Customer's IP address
- Browser type that Customer uses when accessing the WUKONG Platform
- Visited pages within the WUKONG Platform that the User visits
- Time spent on the page, and the information that the User searches on the WUKONG Platform
- Time and date of access, and other statistics
- DATA DELETION
We ensure that Customers may delete data contained in their Account on the Platform. Data deletion can only be done by Customers who have access to the Account, by contacting the contact available on the Platform.
When deleting data on the Account, a notification will appear containing: confirmation of whether the Account will be deleted. If you have agreed to the deletion, the system will delete the personal data and investor transaction data in our Service system. With that, Customers cannot access the accounts they already have again.
- MARKETING AND PROMOTIONAL MATERIALS
We are not in the business of selling Customer Personal Information to third parties. You have the right to opt-out of the use of your personal data for marketing purposes at any time by contacting us.
We will notify and obtain consent from Customers before using Personal Data for such purposes. Then, if we intend to disclose Personal Data to any third party, Customers may exercise their right to opt-out of such processing by filling in the relevant form we use to collect the data. Even after giving consent for Personal Data to be used for marketing purposes, Customers may withdraw such consent at any time thereafter by contacting us at [email protected]
- APPLICABLE LAWS AND REGULATIONS
Our personal data practices comply with Indonesian laws, including but not limited to:
- Law Number 27 of 2022 concerning Personal Data Protection
- Law Number 19 of 2016 concerning Electronic Information and Transactions
- Law No. 28 of 2014 concerning Copyright
- Government Regulation Number 71 of 2019 concerning the Implementation of Electronic Systems and Transactions
- Financial Services Authority Regulation (POJK) Number 8 of 2023 concerning the Implementation of Anti-Money Laundering Programs, Prevention of Terrorism Funding, and Prevention of Funding for the Proliferation of Weapons of Mass Destruction in the Financial Services Sector
- POJK Number 10/POJK.05/2022 concerning Information Technology-Based Joint Funding Services
- POJK Number 6/POJK.07/2022 concerning Consumer and Community Protection in the Financial Services Sector
- POJK Number 57/POJK.04/2020 concerning Securities Offerings Through Information Technology-Based Crowdfunding Services
- Regulation of the Minister of Communication and Information (Permenkominfo) No. 10 of 2021 Amendment to the Regulation of the Minister of Communication and Information Technology Number 5 of 2020 concerning Private Electronic System Organizers
- Regulation of the Minister of Communication and Information Technology Number 20 of 2016 concerning Protection of Personal Data in Electronic Systems
- And other related laws and regulations
Disputes arising will be resolved in the jurisdiction of Indonesian law.
- CHANGES OF PRIVACY POLICY
The Privacy Policy may change at any time. If there are any material changes, we will notify Customers via email or notification on the Platform. The changed provisions will apply immediately to new Customers and existing Customers.
Customers continued use of the Site after changes to the Privacy Policy indicate their acceptance of such changes.
- TIME PERIOD
- ACKNOWLEDGEMENT
- Customer agrees to receive any and all advice, documents, information or other communications from WUKONG electronically via the Website, email or other means via the internet
- Customer acknowledges and declares that any information entered and/or registered in WUKONG is true, accurate, current and complete
- Customer ensures that all data or information related to relevant Individuals and/or any third parties submitted and uploaded to WUKONG in connection with the use of the Products, Site and services has been approved by the relevant parties. WUKONG has the right to process, store, transfer, use or disclose such information for permitted purposes
- Customer agrees that WUKONG has the right to terminate/restrict access to Our Site and Services at any time, if Customer does not provide false personal information/data, or violates this Privacy Policy
- Customer agrees that WUKONG has the right to terminate/restrict access to Our Site and Services at any time, if Customer does not agree to this Privacy Policy
- Customer agrees to various links to many other Sites provided for Customer convenience. However, WUKONG is not responsible for the Confidential Information handling policy on the Site. WUKONG strongly recommends that Customers understand the handling policy on the Site before providing Confidential Information
- Customers agree that this Privacy Policy will apply continuously while using the Service, starting from the approval of the Privacy Policy unless terminated with the written consent of the Parties. The obligation to maintain the confidentiality of Confidential Information remains binding on the Parties even though the Service has ended
- OTHER PROVISIONS
By using our website, Customer guarantees that it is considered to understand and comprehend all the procedures and conditions that have been set. Also understand and agree that we and other organizations can access and use information data for any breach of agreement, fraud, terrorism and money laundering, and release of information from the data provided.
- CONTACT
For any questions, suggestions, or requests related to your personal data, contact us at:
📧 Email:
[email protected]
We are committed to safeguarding your personal information with the highest standards.
This Privacy Policy will apply continuously during the period of Our Services, starting from the approval of this Privacy Policy unless terminated with the written consent of the Parties. The obligation to maintain the confidentiality of confidential information remains binding on the Parties even after they have stopped using Our Services.