Wukong

KREATOR WUKONG

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FAQ

1. How do I buy a ticket??

Simply find the event you want to attend, select your ticket category and quantity, click 'Book Ticket', and proceed to checkout. You’ll receive your e-ticket via email after successful payment.

2. What payment methods do you accept?

We accept QRIS and Virtual Accounts.

3. Where can I find my ticket after purchase?

You’ll receive your ticket via email. You can also access it by logging into your account and visiting the “My Tickets” section.

4. Do I need to print my ticket?

Not necessarily! Most events accept e-tickets. Just show the QR code on your phone at the entrance. If the organizer requires printed tickets, you’ll be notified.

5. Can I get a refund if I can’t attend?

Refund policies vary by event. Please check the event’s refund policy before purchasing. If refunds are allowed, you can request one from your ticket dashboard or contact support.

6. I didn’t receive my ticket email—what should I do?

First, check your spam or promotions folder. If it’s not there, log in to your account and go to “My Tickets”. Still can’t find it? Contact our support team.

7. What if the event is canceled or rescheduled?

If an event is canceled or rescheduled, we’ll notify you via email with further instructions. Refunds or ticket validity for the new date will be subject to the event organizer’s policy.

8. Can I buy tickets for multiple people in one transaction?

Yes! Just select the quantity you need during checkout. You’ll receive all tickets under one booking, which you can forward or share.

9. Is it safe to buy tickets on your platform?

Yes, your personal and payment information is protected with industry-standard encryption. We also work directly with verified event organizers.